Shipping policy
Processing Time
All orders are processed within 1–3 business days. Please note that all products are handmade, so processing times may vary if items are out of stock or require extra preparation. Orders are not shipped or delivered on weekends or public holidays. You will receive a confirmation email once your order has been dispatched.
Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: 3–7 business days.
- Express Shipping: 1–3 business days.
- International Shipping: Delivery times vary by destination, typically 7–21 business days. Customs delays may apply.
Please note that delivery times are estimates only and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination. Any customs duties, taxes, or import fees for international orders are the responsibility of the recipient.
Delivery is free on orders over €80.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
Shipping Address
Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at contact.bonusofficial@gmail.com We will assist you in resolving the issue as quickly as possible.
Contact Us
For any questions about shipping, please email us at contact.bonusofficial@gmail.com.